About Kathy Sisk

A world-renowned international trainer and consultant.

Kathy Sisk is the founder and CEO of Kathy Sisk Enterprises, Inc., with corporate headquarters in California and a satellite office in the Philippines. She has contributed more than four decades of expertise to the call center, BPO, and customer service industry, and is a published author of manuals and books focused on sales, telemarketing, and customer service.

Kathy works with companies globally to set up and manage outsourcing campaigns. She and her team provide a uniquely hands-on service: they customize campaigns and run training and project management at assigned centers on behalf of their clients.

Practical execution, not theory.

Kathy is well known for her 12-Step Platforms for inbound and outbound call handling, as well as face-to-face encounters with customers. She is considered a master strategist in the BPO industry — motivational and inspirational, with a wide range of insightful information for everyone who attends her sessions.

Helping clients with outsourcing since 1991.

Kathy Sisk Enterprises, Inc. offers a wide range of services: consulting, recruiting, call center assessments, consolidation, setup, and reengineering. We provide motivational seminars and workshops, expert script development, and sales and customer service training. We also offer outsourcing and project management, and we deliver training onsite, virtually, and via e-learning — including inbound, outbound, quality assurance, project management, and train-the-trainer.

When it comes to call center solutions, we cover site feasibility, center setup and design, reengineering, HR practices, productivity incentives, hardware and software selection, and ergonomic furniture. Years of research and trusted vendor relationships let us recommend the right products and services at cost-effective prices.

Remove the guesswork from call center programs by combining proven scripting, structured training, and disciplined project management — so the right people are equipped with the right tools.