Outsourcing support that protects quality, accountability, and results.
We support businesses in selecting, managing, training, and monitoring outsourced call center partners — for both inbound and outbound campaigns — since 1991.
- Wrong vendor profile for the campaign type
- Agents trained on the product but not on the conversation
- No clear QA standard or scoring framework
- Reporting that hides performance issues
- Lack of escalation paths and weekly accountability
We recruit the ideal centers, hand-select the right agents, and manage the entire campaign.
From project assessment, script development, orientation, and training to remote monitoring and ongoing project oversight — Kathy Sisk Enterprises is the resource our clients lean on for their call center outsourcing needs.
- Project assessment & scoping
- Script development & customization
- Orientation & agent training
- Remote monitoring & QA
- Ongoing project assessments
- Performance accountability
What we own across the engagement.
Vendor evaluation
Center fit, capacity, agent profile, technology, references, and pricing structure.
Agent readiness
Hand-selecting and onboarding the right agents for the campaign.
Training support
Customized training on product, script, objections, and quality expectations.
QA & monitoring
Remote monitoring, scoring, calibration, and coaching feedback loops.
Reporting & accountability
Weekly performance reviews, root-cause analysis, and corrective actions.
Project management
End-to-end campaign oversight on behalf of the client.
Ready to Improve Your Call Center Performance?
Whether you need better training, stronger scripts, outsourcing support, or a full operational review, Kathy Sisk Enterprises can help you identify what is holding performance back and create a practical path forward.